Returns & Exchanges
At Neuaura, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach the Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing